Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Table of Contents
1. Overview
This Privacy Policy describes how Sportzio (Package ID: com.js.sportzio) ("we," "us," or "our") collects, uses, and protects your personal information when you use our Flutter-based mobile application and related services (collectively, the "Service").
We are committed to protecting your privacy and being transparent about our data practices. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
Our Commitment
We never sell your personal information to third parties and only collect data necessary to provide and improve our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, username, password, and profile preferences
- Profile Data: Favorite teams, sports interests, puzzle preferences, and personalization settings
- Game Progress: Puzzle completion data, scores, achievements, and game statistics
- Communications: Messages you send to us through support channels
- Feedback: App reviews, ratings, and user feedback
2.2 Information We Collect Automatically
- Usage Data: How you interact with the app, puzzle completion times, features used, and time spent
- Device Information: Device type, operating system, Flutter app version (1.0.2+4), and unique device identifiers
- Location Data: Approximate location (country/region only) via IP address for localized sports content
- Performance Data: Manual crash reports (only when you choose to report issues via AppReportsService)
- Push Notification Data: Device tokens for push notifications via OneSignal
- Presence Data: Real-time activity and presence tracking when using the app
- Referral Data: Referral codes when you invite friends to join Sportzio
2.3 Information from Third Parties
- Sports Data: Live scores, fixtures, and statistics from licensed sports data providers
- Google Sign-In: Basic profile information (name, email, profile picture) when you choose Google authentication
- IP Geolocation: Country and region information from IP address lookup services
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Provide real-time sports scores and updates
- Deliver personalized content based on your interests
- Enable puzzle games and interactive features
- Maintain and improve app functionality
3.2 Communication
- Send push notifications for live sports events
- Provide customer support and respond to inquiries
- Send important service updates and announcements
- Deliver promotional content (with your consent)
3.3 Analytics and Improvement
- Analyze usage patterns to improve our services
- Conduct research and development for new features
- Monitor app performance and fix technical issues
- Generate aggregated, non-identifying statistics
3.4 Legal and Security
- Comply with legal obligations and law enforcement requests
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other policies
- Protect the rights and safety of our users
4. Information Sharing
We do not sell your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who help us operate our app, such as:
- Supabase: Secure cloud hosting and database services for user authentication and data storage
- OneSignal: Push notification delivery service (device tokens only, no personal information)
- Google Sign-In: Authentication services (when you choose this login option)
- Sports Data Providers: Licensed APIs for real-time sports fixtures and scores
- IP Geolocation Services: For approximate location detection (country/region only)
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate potential violations of our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
5. Data Security
We implement robust security measures to protect your personal information:
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Secure Infrastructure
Our servers are hosted in secure, certified data centers with strict access controls
Access Controls
Limited access to personal data on a need-to-know basis with regular security training
Monitoring
Continuous monitoring for security threats and regular security audits
While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Review how your information is being used
6.2 Correction and Updates
- Update your profile information within the app
- Correct inaccurate or incomplete data
- Request corrections to information you cannot change directly
6.3 Deletion and Restriction
- Delete your account and associated data
- Request deletion of specific information
- Restrict processing of your personal data
6.4 Communication Preferences
- Opt out of promotional communications
- Manage push notification settings
- Control marketing and advertising preferences
To exercise these rights, please contact us at support@sportziolive.com or use the settings within the app.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
For users between 13 and 18 years old, we recommend parental guidance and supervision when using our services.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
When transferring data internationally, we use:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent protection
- Other lawful transfer mechanisms as appropriate
10. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Account Data: Until you delete your account or request deletion
- Usage Data: Typically retained for 2-3 years for analytics purposes
- Support Communications: Retained for 3 years for quality assurance
- Legal Requirements: As required by applicable laws and regulations
When we no longer need your information, we securely delete or anonymize it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- In-app notifications
- Email notifications (if you have an account)
- Updates on our website
- Push notifications for material changes
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to addressing your privacy concerns promptly and transparently.